Superior rating for Portolan EVM

in the ERP Satisfaction Study 2016

blog trovarit studieWith its international accounting software EVM “Enterprise Value Management”, Portolan is among the winners in the area of “solutions for medium-sized companies (50 to 499 employees) for the second time in a row. This is the result of an ERP satisfaction study conducted by the independent Trovarit AG in Aachen. According to the study, users rated the services provided by Portolan and their financial applications with above-average grades.

The ERP satisfaction study conducted by the Trovarit AG asks users every two years how satisfied they are with their software solutions. Between March and July 2016, more than 2500 companies rated their employed solutions in terms of user satisfaction. Users rated the solutions of their providers in 39 categories, among which were “System”, “Implementation Partner”, “Project Organization”, “Maintenance” and “Helpline”. As in the previous study, Portolan Commerce Solutions GmbH again received top ratings in the areas “Project Services” and “Support Services”, as well as for the accounting software itself. This makes the solution one of the top-rated products.

The results show that a high degree of specialization and individual customer care for every customer have both a positive short- and long term effect on customer satisfaction. "For us, open communication and personal information exchange with customers are top priorities. In addition, we provide a one-stop solution: software development, consulting and implementation of the entire system as well as active customer care. There is a reason why we have been successful for more than 25 years among medium-sized companies”, the General Manager, Mr. Joachim Nürk, comments on the outstanding result, which confirms his company’s philosophy.

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